The contract will be concluded, subject to that which is stipulated in section 4 of this article, at the moment at which the costumer accepts the offer and the conditions thereby stipulated have been fulfilled.

If the costumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. The costumer can dissolve the contract as long as this acceptance has not been confirmed by the trader.

If the contract is concluded electronically, the trader will take suitable technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the costumer is able to pay electronically, the trader will take suitable security measures.

The trader may obtain information – within statutory restrictions – about the costumer’s ability to fulfil his payment obligations, as well as about facts and factors that are important for the responsible conclusion of the distance contract. If that research gives the trader proper grounds for declining to conclude the contract, then he has a right, supported by reasons, to reject an order or application or to bind its implementation to special conditions.

The trader will send to a costumer, at the latest when delivering a product, service or digital content, the following information, in writing, or in such a way that the costumer can store it on an accessible durable medium:

the office address of the trader’s business location where the costumer can lodge complaints;
the conditions under which the costumer can make use of the right of withdrawal and the method for doing so, or a clear statement relating to preclusion from the right of withdrawal;
information on guarantees and existing after-sales service;
the price, including all taxes on the product, service or digital content;
the costs of delivery insofar as applicable, and the method of payment, delivery or implementing the distance contract;
if the costumer is a consumer with a right of withdrawal, the model form for right of withdrawal.

Ready to get started? Upload your logo.

Ready to get started?
Upload your logo.